21 talkbacks

March 17, 2009 · 28 comments

In Blackjack, players try to get as close as they can to 21 without going over. Sometimes it works, and sometimes it doesn’t.  Given that we performed “Doubt” 21 times and held 21 talkbacks, I think there’s a connection to be made. And — for the record — I’m a pretty terrible Blackjack player.

We have closed our run of “Doubt“, whose strategy of holding talkbacks after every performance was created in order to balance the theatre’s desire for bar sales with the playwright’s desire for no intermission.  For the uninformed, a “talkback” is a moderated discussion held in the theatre after a performance, where interested members of the audience can stick around and discuss the play they’ve seen with members of the cast.  In my circles, it is common for a theatre to hold one or two talkbacks over the run of a show; sometimes for the general public, but almost universally in the case of student matinees.

Four weeks ago, I would have said that talkbacks are awesome and I would do them after every performance, for all time.  Four weeks ago, I think I was unaware of how much energy nightly talkbacks actually require.  21 talkbacks for “Doubt” have left me with mixed feelings on their success.

Here’s why.

1. Magicians don’t like giving out secrets. A talkback can be a great opportunity to talk about the themes of a piece, but very often audience members want to know ‘how it was all done’ — what the set is made of, how rehearsals went, and — gawd forbid — how actors memorize all those lines.  At one of the “Doubt” talkbacks we cast members were prodded for information on how we made choices about characters. We hemmed and hawwed and stared at each other hoping someone else would respond.  Thankfully, one actor jumped in and suggested that these choices are personal, and that’s why we were reluctant to share them.  We’re glad that you can’t see the structure underneath the facade… but sometimes it’s best to leave that structure hidden (sprezzatura).  As Travis Bedard stated eloquently the other day on his theatre company’s blog, our hope is that these choices aren’t visible to an audience… on purpose.  Perhaps more fundamentally for me, the desire for audience members to know such things is akin to having them watch a magic show and then having the magician reveal all the tricks afterwards.

Some people don’t mind knowing all the details and can continue to revel in the artistry. Other people, after having the curtain raised and the illusion revealed, look at every magic trick thereafter with a view to figuring it out… losing the art altogether.

2. I believe talkbacks are about the audience.  So is theatre in general, really. But in the world of the talkback I like to imagine that the play was 90 minutes of my character’s chance to speak; the post-show chat is the audience’s chance to speak. On most occasions this plays out very well, with audience members engaging one another in discussion. Occasionally, I feel as though I am being prodded to pontificate on the themes of the play. It’s natural for some (if not all) audience members to be left with questions, but I don’t think the people on stage really have many more answers to offer than other audience members do.

I feel the same way about teaching Shakespeare to kids: students will ask me what a line of text means, but even if I “know” (based on my own interpretation and work), I will reflect the question back to the class. Nine times out of ten the response from the student’s peers is as valid as anything I can offer.  The empowering effect this has on a class is palpable: they soon realize that they own the work.  In theatre, audiences own the work; I believe in empowering them, too.  It’s art, after all; not science.  There are only interpretations; not answers.

The presence of a good moderator at a talkback can keep the ball bouncing healthily in the auditorium, and I think that the choice of talkback moderator should not be made lightly.

3. I’m an actor, not a philosopher.  This is the hardest point for me to articulate. As an actor working on a scripted play, my attention is focused on my character: his intentions, his life, his story, and how that lines up with the intent of the author, as guided by a director.  While preparing a role, I rapidly lose sight of the Big Picture. This is somewhat purposeful — there is too much other work to do.  As an audience member, what this ultimately means is that you have a more complete experience of the play than I ever do.  I would do you a disservice by tearing focus away from my job in order to share my partially-obscured opinions on what you’ve seen.

Some time ago I stumbled across a cool CBC Digital Archives site on the first 50 Years of the Stratford Festival.  In one of the clips on the site, a young-ish Alec Guinness (in 1953) is asked to comment on his roles in that year’s productions of Richard III and All’s Well That Ends Well. He responds as follows: “I think an actor’s the last person who should make any comment about the roles he’s playing, because [...] if we could speak intelligently about what we are playing, we wouldn’t want to act. You know, one acts because we can’t express ourselves in any other way… except by acting.”

Ultimately, I think the “Doubt” experiment was successful, and a far better option than adding an intermission to a play that was written without one.  But perhaps a “universal talkback” policy is a little extreme. I think audiences truly enjoy having a forum after a play, but in cases where talkbacks are a regular occurrence, I would advocate that cast members take turns participating in them, to avoid being burned out by them.

  • http://www.nancyjkenny.wordpress.com/ Nancy

    The Miss Julie talk-back I attended only had one of the actor’s present and lasted about 10 minutes. They also had a really great moderator who paid attention to the actor’s obvious exhaustion to help the conversation along. Oh and the performer had a mic so as not to ruin his voice.

  • http://www.nancyjkenny.wordpress.com Nancy

    The Miss Julie talk-back I attended only had one of the actor’s present and lasted about 10 minutes. They also had a really great moderator who paid attention to the actor’s obvious exhaustion to help the conversation along. Oh and the performer had a mic so as not to ruin his voice.

  • http://loisinlalaland.blogspot.com/ SMLois

    Having run nightly show talkbacks, weekly show talkbacks, and our normal 1x per run talkbacks, it is interesting to see how they are responded to differently.

    When we are doing a show with its typical single talkback, people come on that night becuase they want to be able to discuss the show afterwards with those involved. They want to be a part of the conversation.

    When the talkbacks are held every performance, audience members who would normally go out for a drink and discuss the show together feel compelled to stay, to find out what this talk back thing is all about. And in doing so they fail to own the work.

    At a rate of once a week it seems to be a bit more manageable for everyone than the every nigh routine, but the conversation seems to be much stronger on the one time event ones.

  • http://loisinlalaland.blogspot.com SMLois

    Having run nightly show talkbacks, weekly show talkbacks, and our normal 1x per run talkbacks, it is interesting to see how they are responded to differently.

    When we are doing a show with its typical single talkback, people come on that night becuase they want to be able to discuss the show afterwards with those involved. They want to be a part of the conversation.

    When the talkbacks are held every performance, audience members who would normally go out for a drink and discuss the show together feel compelled to stay, to find out what this talk back thing is all about. And in doing so they fail to own the work.

    At a rate of once a week it seems to be a bit more manageable for everyone than the every nigh routine, but the conversation seems to be much stronger on the one time event ones.

  • http://www.theatrefolk.com/blog Lindsay Price

    Nice post! I completely agree with the audience owning the work. It’s what makes theatre special – the audience reaction is essential to the experience.

    It’s funny how people want to know the nitty girtty like character choices and learning lines. Like knowing these things will explain how to act. It’s the same with writing, people want to know how to write a play like it’s a recipe. Follow a specific path and you get the same cake every time. If only….

  • http://www.theatrefolk.com/blog Lindsay Price

    Nice post! I completely agree with the audience owning the work. It’s what makes theatre special – the audience reaction is essential to the experience.

    It’s funny how people want to know the nitty girtty like character choices and learning lines. Like knowing these things will explain how to act. It’s the same with writing, people want to know how to write a play like it’s a recipe. Follow a specific path and you get the same cake every time. If only….

  • Wayne C

    Lots to think about here.
    This comment was originally posted on Movement

  • Wayne C

    Lots to think about here.

    This comment was originally posted on Movement

  • sterlinglynch

    Thanks for your comment, Erinn.
    Like you, I am also tempted to think artists in particular suffer from an inability to market and promote their products but I’m starting to doubt that hypothesis. I think it is a shortcoming that runs through all walks of life. You and I notice it more in the arts because that’s where our interest and attention lies. How many non-arts related businesses have gone belly-up because its entrepreneurs thought, “if I build it, they will come.” How many middle managers never advance in their careers because they are waiting for some higher-up to notice their brilliance? It’s all part of the same pattern of inaction. To be honest, I think, there may even be a deeper philosophical “human nature” issue at work here, but I will leave that for another post I reckon.
    This comment was originally posted on Movement

  • sterlinglynch

    Thanks for your comment, Erinn.

    Like you, I am also tempted to think artists in particular suffer from an inability to market and promote their products but I’m starting to doubt that hypothesis. I think it is a shortcoming that runs through all walks of life. You and I notice it more in the arts because that’s where our interest and attention lies. How many non-arts related businesses have gone belly-up because its entrepreneurs thought, “if I build it, they will come.” How many middle managers never advance in their careers because they are waiting for some higher-up to notice their brilliance? It’s all part of the same pattern of inaction. To be honest, I think, there may even be a deeper philosophical “human nature” issue at work here, but I will leave that for another post I reckon.

    This comment was originally posted on Movement

  • Amanda

    Well, as someone with firsthand arts administration experience…I concur!
    I have worked and volunteered for several professional theatre companies, of varying sizes, and making a connection with the customer makes the difference every single time.
    Part of the problem is that those people who are having the front line contact with customers are either uniformed volunteers or underpaid bottom of the ladder staff. Middle management at theatre companies don’t see the value in training, retaining and rewarding their staff.
    Marketing and communications directors spend nearly all their time worrying about their ad contract with the local daily or making sure that they get a preview piece in the weekly arts paper.
    In an industry built on a foundation of creativity it has never ceased to amaze me just how static and bland arts administrators can be.
    This comment was originally posted on Movement

  • Amanda

    Well, as someone with firsthand arts administration experience…I concur!

    I have worked and volunteered for several professional theatre companies, of varying sizes, and making a connection with the customer makes the difference every single time.

    Part of the problem is that those people who are having the front line contact with customers are either uniformed volunteers or underpaid bottom of the ladder staff. Middle management at theatre companies don’t see the value in training, retaining and rewarding their staff.

    Marketing and communications directors spend nearly all their time worrying about their ad contract with the local daily or making sure that they get a preview piece in the weekly arts paper.

    In an industry built on a foundation of creativity it has never ceased to amaze me just how static and bland arts administrators can be.

    This comment was originally posted on Movement

  • sterlinglynch

    Thanks Amanda.
    It also goes to show the administrators you’ve dealt with haven’t done their market research either — a lot of which is publicly funded and publicly available. Word of mouth sales tends to be responsible for more attendance than ad/articles and mail-outs/posters combined. If they spent a few minutes making people feel welcome and shaking a few hands, they’d probably know it too. A formal survey would help as well.
    I’ve got another post on volunteer management in the works….
    This comment was originally posted on Movement

  • sterlinglynch

    Thanks Amanda.

    It also goes to show the administrators you’ve dealt with haven’t done their market research either — a lot of which is publicly funded and publicly available. Word of mouth sales tends to be responsible for more attendance than ad/articles and mail-outs/posters combined. If they spent a few minutes making people feel welcome and shaking a few hands, they’d probably know it too. A formal survey would help as well.

    I’ve got another post on volunteer management in the works….

    This comment was originally posted on Movement

  • http://www.jvlphoto.com/ JVL

    I thought this was one of my fundraising blogs – then I find out it’s you and (in part) mentioning me.
    You’re right, you would have bee able to motivate me to come again, I did have a good time last time and I’d go again. Moreover, they also have my E-mail address, they know I attended a 2 for 1 play, so why not engage me in the offer again? Passively even – just spam me with it – then I’d know.
    This comment was originally posted on Movement

  • http://www.jvlphoto.com/ JVL

    I thought this was one of my fundraising blogs – then I find out it’s you and (in part) mentioning me.

    You’re right, you would have bee able to motivate me to come again, I did have a good time last time and I’d go again. Moreover, they also have my E-mail address, they know I attended a 2 for 1 play, so why not engage me in the offer again? Passively even – just spam me with it – then I’d know.

    This comment was originally posted on Movement

  • http://www.vonallan.com/ Von Allan

    I won’t touch on the rest, but I will specifically touch on point three. It’s pig easy in this day and age to set up Google Alerts and the like to track mentions and comments on blogs and whatnot. Pig easy. While it never hurts to do searching just in case a mention slipped by, alerts are by far the most efficient way to find out if people are talking.
    I’m a little stunned that someone from the Gladstone hasn’t swung by here to give you their input. Or drop you an email if they’d prefer to keep things confidential. Huh.
    This comment was originally posted on Movement

  • http://www.vonallan.com/ Von Allan

    I won’t touch on the rest, but I will specifically touch on point three. It’s pig easy in this day and age to set up Google Alerts and the like to track mentions and comments on blogs and whatnot. Pig easy. While it never hurts to do searching just in case a mention slipped by, alerts are by far the most efficient way to find out if people are talking.

    I’m a little stunned that someone from the Gladstone hasn’t swung by here to give you their input. Or drop you an email if they’d prefer to keep things confidential. Huh.

    This comment was originally posted on Movement

  • http://www.vonallan.com/ Von Allan

    Oh, what the hell. I dropped The Gladstone marketing address a quick email mentioning this post. I’ll be curious if someone swings by.
    This comment was originally posted on Movement

  • http://www.vonallan.com/ Von Allan

    Oh, what the hell. I dropped The Gladstone marketing address a quick email mentioning this post. I’ll be curious if someone swings by.

    This comment was originally posted on Movement

  • sterlinglynch

    Exactly. Two for One sales are a good idea precisely because one will often get new people roped in. If no one builds on that new relationship, it’s a wasted effort.
    This comment was originally posted on Movement

  • sterlinglynch

    Exactly. Two for One sales are a good idea precisely because one will often get new people roped in. If no one builds on that new relationship, it’s a wasted effort.

    This comment was originally posted on Movement

  • sterlinglynch

    Good point! Google Alerts makes the process effortless!
    This comment was originally posted on Movement

  • sterlinglynch

    Good point! Google Alerts makes the process effortless!

    This comment was originally posted on Movement

  • sterlinglynch

    You do like to cut to the chase …
    This comment was originally posted on Movement

  • sterlinglynch

    You do like to cut to the chase …

    This comment was originally posted on Movement

  • Pingback: Talkbacks; or, “How do you learn all those lines?” @ Lois Backstage

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